Requirements for Returns:
In order for your return to qualify for exchange , the wig MUST be in unaltered, in factory perfect condition (for sanitary reasons).
No Lace or has been trimmed or cut from the unit.
No Adhesives or tape have been applied to the unit.
Hair has not been cut, trimmed washed, dyed, permed, curled, flat ironed, combed or finger combed.
Tags and original packaging are intact.
No water or hair products (including shampoo, conditioners, hair spray, mousse, oils, etc.) have been applied to the unit.
All units must meet this strict criteria to qualify for a return and all returns will be inspected by our returns manager.. Eligibility is determined at their discretion. Please Note That Gigi's Beautiful Locs can reserves the right to refuse ineligible returns. Ineligible returns will be returned at sender's expense.
If your item qualifies for a return, as stated above, Please follow this Steps to complete your return:
1. Sign in to your account from a desktop/Laptop computer and request a RMA number
2. Ship the item(s) to the address provided in the email that we will send to you
Important Note: Returned packages without the invoice and RMA number will not be processed. The returned item must have; the original hairnet, labels and tags attached, and most importantly, must not be altered in any way. Items that have been worn, finger combed or exposed to odors such as perfume or cigarette smoke will not be accepted. If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and will be mailed back at the sender's expense. , minus a 25% restocking fee, that you may use towards any item(s) available in our store.
Any shipping and handling charges will be the responsibility of the customer. Please ship item(s) with shipping insurance as Gigi's Beautiful Locs will not responsible for item(s) lost by mail carriers.
Restocking Fee: All returns will be subject to a 25% restocking fee of the total purchase price. To avoid paying restocking fees,
Please take your time choosing your lace wig. Before you purchase, take proper head measurements, to ensure the wig will properly fit your head.
Returns/Exchange Policy for Custom Orders
Due to the nature of the item, ALL Sales are FINAL on customized made lace wigs. Please take your measurements and select options very carefully. Our factory will make your custom wig according to your needs specifications. Please note, we are not responsible for improper measurements resulting in a wig that does not fit. We are also not responsible for variances in color of your unit..
Items Not Eligible for Return:
A Customized made Lace Wigs,
Please note that all sales are Final on these products.