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Return Policy

Refund Policy
We are more than happy to accommodate returns for a Exchanges on hair extensions that have not been opened, worn or tampered with. Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our customer.   All uninstalled.UNOPENED/UNUSED merchandise unless otherwise indicated may be returned within 3 calendar Business days from the time you received your order 
(for US Continental orders) 

(for International or US military installation orders)  within 7 calendar Business days from the original invoice date for an Exchange Only
All returned items MUST be in ORIGINAL PACKAGING, i.e. uncombed, rubber band/ribbon intact, hair unprocessed, weft and hair length uncut etc. 
A restocking fee of 15% will apply. These terms apply to all refunds. 
Customers must inform Gigi's Beautiful Locs of any order discrepancy within 3 calendar Business days from the shipment delivery date so that we may investigate and resolve the situation accordingly.

All returns must include a copy of your invoice.

Please Email us at Gigibeautifullocs@gmail.com to have a Return Merchandise Authorization (RMA) number sent to you via email.

We will then provide you with our return address where the returned items will be inspected to see if you qualify for a return. Opened merchandise will not qualify for an exchange .  

If you are outside of the Continental U.S., please mark on your package  “RETURN, NO DUTIES” or your package will be returned to you from Customs.

Canceling an Order
You may request that an order be canceled provided the order has not already been processed and shipped. Email us to request a cancellation  ( Gigi's Beautiful Locs ). You will receive a credit for the full amount to your credit/debit card in approximately 1-7 business days. 
At Gigi's Beautiful Locs we would absolutely appreciate if you can make all your questions and concerns clear before placing your order.

Please contact our customer service first to resolve any discrepancies. If for any reason you must return your hair purchase, we will not be responsible for any shipping fees or returned packages lost during the shipment.  You must keep your original post office receipt with tracking number to claim the compensation. All returned packages must be insured. Customers are responsible for the shipping charges.


  • Contact us within 3 days
  • Hair products must be unopened with seals intact
  • Email: Gigibeautifullocs@gmail.com, receive your RMA number and return address.
  • Send your return to us with the RMA number and a copy of your invoice.

Once your order is received you will have 3 days to inspect bundles.

If you are not satisfied with purchase Please email Us before returning an item! Gigibeautifullocs@gmail.com

We encourage all clients to inspect your package once received!If you are not satisfied with your purchase please DO NOT, disturb the pattern of the bundles.

Contact us within 3 days after deliver for returns or exchanges. No return or exchange request can be made after 3 days NO EXCEPTIONS

For any of these transactions to be honored the bundle(s) must be returned in its brand NEW condition.

No exchange/ Refund after 3 days of having hair in your possession.

BY FEDERAL LAW: We are not able to receive any used human hair products whatsoever due to health code violations.

All Sales are final on Closures/ Frontal , Bundle Deals, Lace Wigs, Custom made wigs and Customized orders and items that are on sale!

Please note that Virgin hair is all natural and the Color / Pattern cannot always be guaranteed so refunds or exchanges may not be issued for dissatisfaction with the texture or color of hair

G.G.B.L. does not offer money back returns. (EXCHANGES ONLY.)

There are no exceptions to this rule. G.G.B.L. has a very strict quality control process to ensure that you receive only the best extensions.

Due to health reasons, we will not accept any merchandise that is not in its original condition.

The returned item must be unopened, unaltered, unworn, undamaged, Uncut Zip-ties, Un-colored and all tags and packaging must be included. We ask that you pay careful attention when placing your order. If you are returning an item you are responsible for the shipping cost to and from. Meaning that you will pay shipping to return the item and to re-ship the new item back to you. When shipping your items back, we advise that you ship with a carrier that provides a tracking number and also signature service. For items returned there is also a $35 restocking fee for the product you are exchanging.

We can not be held responsible for hair that has been bleached or dyed. By doing so is done at the risk of the buyer as it may change the integrity of the hair. We strongly recommend that you have your extensions colored professionally by a licensed hair stylist.

**BY FEDERAL LAW: We are not able to receive any used human hair products whatsoever due to health code violations.