GGBL does not offer money back returns. EXCHANGES ONLY. There are no exceptions to this rule. Gigi’s Beautiful Locs has a very strict quality control process to ensure that you receive only the best extensions.
NEED TO RETURN AN ITEM ?
• Contact us within 3 days
• Hair products must be unopened with seals intact
• EMail Gigibeautifullocs@gmail.com, receive your RMA number and return address.
• Send the return to us with the RMA number and a copy of your invoice.
G.G.B.L. RETURN POLICY:
All returns must be made within 3 days from the day you receive your shipment.
We will ONLY accept unopened products, with the seal intact. The product must not be removed from the packaging. Our products are tagged with a security seal and if the seal is broken you will not be able to return or exchange the product. Please understand that human hair extensions are considered as a hygienic product. Therefore we will NOT refund opened products, we appreciate your understanding.
HOW TO RETURN AN ITEM:
Making a return or an exchange must be made within our return policy.
To make a return you must contact us at Gigibeautifullocs@gmail.com
Please write RETURN in the subject headline please provide information about your name, contact info, order number and the reason for return. If the return is qualified, we will issue a Return Merchandise Authorization code (RMA) that we will mail back to you.
All returns MUST be accompanied by a copy of your invoice and the RMA number.
We will then provide you with our return address, where the returned items will be inspected to make a final return approval.
You are responsible for all shipping costs of the return and we recommend that you to send your return in a trackable service and purchase the option of insurance. We will not be responsible for any damaged or lost packages.
For international customers, please remember to always put in bold text “RETURN PRODUCT, NO DUTIES”, otherwise your package will be returned back to YOU.
Remember all Extensions must be shipped back UNOPENED in the original packaging with an RMA number and invoice, and the packaging must not be defaced in any way or the return will NOT be issued. All Sales are final on closure, Bundle Deals and items on sale!